Frequently Asked Questions
1. How can we get to you?
There are several ways that you can reach the Kingsway Guesthouse as follows:-
By Car - Input the postcode YO12 7QU which will get you to Columbus Ravine. We are located opposite the Turkish Restaurant at the top of the road near the mini roundabout.
By Train - You can get the train to Scarborough Train Station. It is a 13 minute walk from the station. Turn right out of the station and then left and then follow the road all the way down past Aldi and the car garages, over the mini roundabout and then onto Columbus Ravine. We are on the left hand side.
​
There is a map below which you can use to get sat-nav directions.
2. Is there parking available?
There is street parking available on Columbus Ravine. Parking is restricted between the hours of 9am and 5pm where you are required to display a permit if you are parking for longer than 3 hours. If you are staying for 1 night, you can park at the property from 2pm for free. If you are staying for two nights or more, longer stay permits are available if required. Parking permits will be provided at check in to cover the duration of your stay. Please don't be put off by the street parking. In the 5 years we have run the guesthouse, we have never had an issue with parking.
​
If you have a blue badge, you can park unrestricted on the street outside the property. Just simply display your badge in your car when you arrive.
Please note, we are only responsible for parking for the duration of your stay with us and any parking outside of these times is the guest's responsibility.
3. How do I make payment?
A debit or credit card valid for your stay must be provided at the time of booking to secure the room. Payment is due 7 days before arrival (14 days if booking via other travel websites) and will be become non-refundable once received. You can make payment via card (Visa and Mastercard) and cash.
​
Due to the increasing level of fraud and scams, if you are paying by cash, card details will be pre-authorised until cash is received. Also, card details must match the traveller who is booking or their guest and ID may be asked for to confirm that the card details match the guests. If you are booking for an alternative guest, we may ask for ID for both of you.
4. Do you provide breakfast?
We provide a complimentary breakfast on all direct bookings. If you have booked through a third party website, breakfast is an additional fee. We cater for all dietary requirements including vegetarian, vegan and gluten free. We ask that breakfast is pre-ordered the night before. Breakfast is served in two sittings, one at 8am and one at 8.45. We will do our best to accommodate individuals preferred breakfast slot but these are allocated on a first come first serve basis at check in.
5. I need to cancel. What is your cancellation policy?
You can find details of your cancellation policy at the bottom of your booking invoice under 'Cancellation Conditions' as some bookings will be subject to a non-refundable deposit depending on the time of booking.
​
Bookings made directly through our website after 1st February benefit from free cancellation until 7 days before arrival. We ask for full payment within 7 days prior to arrival when it becomes non-refundable. If you cancel within 7 days of arrival, the full amount will be charged. We advise that you take out travel insurance to cover your stay for extra protection in respect of cancellation. If you book through a third party website, you get free cancellation until 14 days before arrival when the full amount is due.
​
If you wish to transfer your booking to another individual, this is at our discretion and would need to be agreed with us prior to it being transferred. We reserve the right to charge an admin fee and cancellation charges. Please check with us beforehand before you send anyone else to enjoy your reservation as they may be refused entry.
6. Do you accept children?
We welcome children over the age of 5. We cannot accept bookings for children under the age of 5. We apologise for any inconvenience this may cause.
7. What time is check in and check-out?
Our check in time is between 4pm and 6pm. Check out is at 10am.
​
Arrivals & Departures outside of our usual check in time MUST be pre-arranged and can't be guaranteed.
8. I will be arriving early. Can I check in to my room?
Should you need to check in earlier than 4pm, please provide us with advance notice. It is only the two of us (Emily and Stewart) who run the guesthouse and we have to be at the property to greet arrivals. As a result, we cannot always be here to accommodate early arrivals. We will do our best to accommodate if we can. Please speak with us if you need to arrive outside of our usual check in time.
9. Is there somewhere I can leave my luggage?
Luggage may be left but this will be at our discretion and whilst we will do our best to make sure your luggage is looked after, we cannot accept any responsibility for any loss or damage. We also cannot guarantee we will be able to hold your luggage and this would need to be pre-arranged with us. Please contact us should this be a requirement.
10. Do you take a damage deposit?
We reserve the right to take a damage deposit of £50 to cover us for any damage which may be caused.
​
In the unlikely event damage is found after check out, we reserve the right to charge you the full amount of the damage even if this exceeds the £50 deposit to repair the damage caused. We will provide an invoice for the amount.
​
If you have caused damage during your stay, we kindly ask that you notify us as soon as possible as we may be able to fix the damage expeditiously which may prevent any charges being incurred. Damage includes breaking furniture, soiling bedding or carpets and any other damage which may render the room unusable.
11. Do you accept animals at the property?
Unfortunately, we do not accept any pets at the property.
12. Do you have any ground floor rooms?
We only have rooms located on the first and second floor that are designated for guest use. Unfortunately, due to the age and style of the property, we are unable to provide a lift or accessibility aids for those who are unable to use stairs.
13. Are you still implementing Covid-19 rules?
We are no longer implementing any covid-19 rules in respect of stays and movement around the guesthouse. Due to the length of time now since the initial outbreak, life has since moved on and most people wish to live a regular life without onerous rules. If you wish to wear a face mask and keep your distance, we are happy for you to do so but we cannot ask other guests to do the same. We will continue to clean the guesthouse using antibacterial sprays and continue our high levels of cleanliness. We will also continue to provide hand sanitiser in the entrance and the upstairs hallway for those who may want to use it.
Updated 20/04/2024